IRS season is all of a sudden upon us, with the agency beginning to accept tax returns starting today. And if you're in need of some help, it might be even more painful than usual. The IRS itself is warning that its customer service will be the worst since 2001.
According to the National Taxpayer Advocate's office, fewer than half - just 43 percent - of all people who call the IRS for help will actually get through this year. Even for those who do, their hold time is estimated to be at least 30 minutes.
It wasn't so long ago that the IRS was relatively responsive and helpful to taxpayers. In 2004, it handled 87 percent of all help calls, with a wait time of just two and a half minutes. Not bad for an agency that receives 100 million calls every taxpaying season.
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